Satisfaction Survey
Name* Surname*
E-mail* Number*
Check-in (dd/mm/yyyy)* Check-out (dd/mm/yyyy)*
1. The web site
How would you assess our web service ... ?*
  Excellent Satisfactory Less satisfactory Poor
Easy to use
Content of information
Offers and/or promotions suggested
Would you like to make any remarks or suggestions in order to help us to improve our web site?
2. The Hotel
How would you assess the hotel...?*
  Excellent Satisfactory Less satisfactory Poor
Personal treatment
Value for money
Comments on the Hotel:
What did you enjoy the most during your stay?
Is there anything you did not like?
To what kind of public would you highly recommend us?*
 Elderly couples  Groups of friends
 Young couples  People who travel alone
 Families with children  
Why would you recommend our hotel?*
 Value for money  Cleanliness  The atmosphere of calm
 Facilities  The personal treatment  The area
Did other guests share your opinion about our hotel?*  Yes       No
3. Your stay
Why did you choose the Hotel Terraza?*
 Offers and/or promotions  Price
 The nearness of the beach/sea  Recommendation
 Facilities  Others.What?
  How did you know the hotel?*
 Regular guest  Internet
 Friends  Guides
 Advertising  Others.What?
The reason for your stay?
  Who accompanied you during your stay?
4. Facilities and activities
What facilities and activities did you enjoy during your stay?*
 The restaurant  Tennis  Kid’s miniclub
 Spa/treatments  The swimming-pool  Others.What?
 Bicycles service  Leisure activities
What did interest you the most in and around the village?*
 Water sports: sailing, windsurfing, scuba diving...  The beach
 Adventure sports: Btt, parachuting...  Cultural visit
 The local Gastronomy  Others.What? 
5. About you...
Your age
Where do you live?
What season do you prefer visiting Costa Brava?
Thank you very much for your time and answers