Satisfaction Survey
Name*
Surname*
E-mail*
Room number*
Arrival date (dd/mm/yyyy)*
Departure date (dd/mm/yyyy)*
1.
The web site
How would you assess our web service ... ? *
Excellent
Satisfactory
Less satisfactory
Poor
Easy to use
Content of information
Offers and/or promotions suggested
Would you like to make any remarks or suggestions in order to help us to improve our web site?
2.
The Hotel
How would you assess the hotel...? *
Excellent
Satisfactory
Less satisfactory
Poor
Personal treatment
Facilities
Cleanliness
Value for money
Comments on the Hotel:
What did you enjoy the most during your stay?
Is there anything you did not like?
To what kind of public would you highly recommend us? *
Elderly couples
Groups of friends
Young couples
People who travel alone
Families with children
Why would you recommend our hotel? *
Value for money
Cleanliness
The atmosphere of calm
Facilities
The personal treatment
The area
Did other guests share your opinion about our hotel? *
Yes
No
Why?
3.
Your stay
Why did you choose the Hotel Terraza? *
Offers and/or promotions
Price
The nearness of the beach/sea
Recommendation
Facilities
Others.What?
How did you know the hotel? *
Regular guest
Internet
Friends
Guides
Advertising
Others.What?
The reason for your stay?
Holidays
A weekend trip
A celebration
Business
Offers and/or promotions
Others
Who accompanied you during your stay?
Solo travellers
A partner
Friends
Family and/or relatives
4.
Facilities and activities
What facilities and activities did you enjoy during your stay? *
The restaurant
Tennis
Others.What?
Spa/treatments
The swimming-pool
Bicycles service
Leisure activities
What did interest you the most in and around the village? *
Water sports: sailing, windsurfing, scuba diving...
The beach
Adventure sports: Btt, parachuting...
Cultural visit
The local Gastronomy
Others.What?
Hiking
5.
About you...
Your age
– 25 years old
26 - 35 years old
36 - 45 years old
46 - 55 years old
56 - 65 years old
+ 65 years old
Where do you live?
SPAIN
GERMANY
ANDORRA
ANGOLA
NETHERLAND ANTI
SAUDI ARABIA
ARGELIA
ARGENTINA
AUSTRALIA
AUSTRIA
BAHAMAS
BANGLADESH
BARBADOS
BELGIUM
BELIZE
BERMUDAS
BHUTAN
REPUBLIC OF BELARUS
BOLIVIA
BOSNIA Y HERZEG
BRAZIL
BRUNEI DARUSSAL
BULGARIA
CANADA
CHILE
CHINA
CYPRUS
COLOMBIA
IVORY COAST
COSTA RICA
CROACIA
CUBA
DENMARK
ECUADOR
EGYPT
EL SALVADOR
UNITED ARAB EMI
SLOVAKIA
SLOVENIA
UNITED STATES
STONIA
FIJI
PHILIPPINES
FINLAND
FRANCE
GABON
GIBRALTAR
GREAT BRITAIN
GREECE
GUADELOUPE
GUATEMALA
HAITI
HOLLAND
HONDURAS
HONG-KONG
HUNGARY
INDIA
INDONESIA
IRAN
IRAK
IRELAND
ICELAND
CAIMAN ISLAND
ISRAEL
ITALY
JAMAICA
JAPAN
JERSEY
JORDANIA
KAZAKHSTAN
KENYA
KUWAIT
LATVIA (LETONIA)
LEBANON
LIBYA
LITUANIA
LUXEMBURG
MACEDONIA
MALAYSIA
MALTA
MORROCO
MARTINICA (DPT.)
MAURITANIA
MEXICO
MINAMAR
MOLDAVIA
MONACO
NICARAGUA
NIGER
NORWAY
NEW ZELAND
OMAN
PAKISTAN
PANAMA
PAPUA - NUEVA GINEA
PARAGUAY
PERU
POLAND
PORTUGAL
PUERTO RICO
QATAR
CAPE GREEN REPUB
THE CZECH REPUB
REPUBLIC OF KOREA
SAN MARINO
DOMINICAN REPUB
RUMANIA
RUSSIA
SENEGAL
SINGAPORE
SYRIA
SRI LANKA
SOUTH AFRICA
SOUTH-AMERICAN
SWEDEN
SWITZERLAND
THAILAND
TAIWAN
TRINIDAD & TOBA
TUNISIA
TURKEY
UCRANIA
URUGUAY
VARIOUS
VENEZUELA
VIETNAM
YUGOSLAVIA
CATALONIA
Province
What season do you prefer visiting Costa Brava?
Winter
Spring
Summer
Autumn
6.
Terrassa Club
Would you like to take part of our data base ? In this case, we will send you special offers and promotions. *
Yes
No
Thank you very much for your time and answers
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